Return & Shipping

Shipping

• Processing time: Orders are prepared for dispatch within 5 business days after the order is received. Weekends and public holidays are excluded.
• Ships from: China, by international express courier or EMS. Shipping availability depends on the destination and carrier coverage.
• United States: Estimated transit time is 8 business days after dispatch, excluding weekends and public holidays. This transit time does not include order processing. Please allow an estimated 13–15 business days in total, including processing.
• Other destinations: Transit times vary by country or region. Please contact axt-sales@axtlink.com before placing your order to confirm the estimated transit time and available shipping service for your destination. The United States delivery estimate does not apply to other destinations.
• Delivery estimates: Delivery times are estimates, not guarantees, and can vary with customs clearance and carrier conditions. For bulk or time-sensitive orders, please contact us before payment to confirm the dispatch schedule and shipping arrangements.
• Tracking: Every order ships with a tracking number, which we send to you by email once your order has shipped.

Small-quantity and bulk orders

Our eight Standard shipping rate tiers, from $30 to $65 USD based on the order subtotal, are intended for small-quantity orders. If you plan to order dozens of units or more, please contact axt-sales@axtlink.com before payment for a freight quote and dispatch schedule.

For bulk orders arranged by quotation, freight is payable by the buyer, and freight charges and dispatch timing are agreed separately before payment. Buyers can arrange collection through their own carrier or forwarder, or prepay the agreed freight charge for us to arrange shipment.

Import Duties and Taxes

Orders are shipped from China. Any import duties, taxes, and customs fees are the responsibility of the customer and are not included in the product price or shipping cost. These charges are collected by the carrier or customs authority, not by us.

Returns

• Quality issues: If you receive a defective item or the wrong item, contact us within 30 days of delivery. We will cover the return shipping cost and, once we receive and inspect the item, send a replacement or issue a refund for the item. Original shipping charges are non-refundable.
• Non-quality issues: We do not accept returns or exchanges for reasons other than product quality, such as ordering the wrong part or no longer needing the item. We do not cover shipping costs for non-quality-related issues. If you are unsure which cable or connector fits your system, please contact us before ordering and we will help you choose.

How to Request a Return

Contact us with your order number, the part number, a description of the problem, and photos of the item. We will reply with return instructions. Please do not send items back without contacting us first.

Refunds are issued to your original payment method after we receive and inspect the returned item. The time for the refund to appear in your account depends on your bank or card issuer.